Terms & Conditions
Welcome to Tirita.
We provide access to the tiritacase.com website (the 'website') and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself of what you agreed.
- Your Account
When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should tell us immediately if you have any reason to believe that your password could have become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you provided when registering.
Tirita reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Collection and storage of data
When you purchase items from the Tirita website, we need to collect certain personal information from you (i.e. Name, email address, personal address) to enable us to process your order, or to help you with any enquiries you may raise with us. Please be aware that we do not store credit or debit card details, and payments are made through the secure Stripe and Paypal gateways.
Keeping your information safe
Tirita will only ever disclose information to third parties directly involved in the fulfilment of a specific order. Such third party companies include those used for credit/debit card validation & authorisation and order fulfilment.
Any third party supplied with personal information will only have access to the information essential for performing their function and all third parties are under strict obligation to keep your personal information private.
Tirita will not contact you for marketing purposes unless you specifically agree to be contacted for this purpose. You may opt-out of these communications at any time by contacting us via phone or email at firstname.lastname@example.org
We will never pass on your details to any other third party for marketing communications use.
Changing your details
If any of your personal details change, or if you no longer wish to receive communications from us, you may update your details by logging in to your account on the Tirita website.
- Access to tiritacase.com
We endeavour to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.
- Shipping and Delivery Information
To ensure quick delivery of your order, Tirita is associated with the best express couriers selected by region of destination.Order Processing
You can calculate the shipping costs for your order in the Shopping Cart and they will be included in the total cost of your order at the time of payment.
You will not have to pay any amount to the carrier at the time of delivery of the package.
Orders are processed from Monday to Friday from 9:00 to 5:00 p.m. CET. Orders received Friday after 17.00 are processed the following Monday.Order Control
So you can have a shipment tracking as soon as the order leaves our warehouse, you will receive an email where you will be informed of the courier company that carries your order and the tracking number.Shipping And Delivery
Orders to UK are delivered within 24-48 hours.
Orders shipped to the rest of the world will be delivered within 5-9 working days.
We usually meet our expectations, but we can not guarantee the timeliness thereof. However, once the order leaves the warehouse, you will receive an email telling you the expected date of delivery.Taxes And Customs Duties Within The European Union
We deliver Monday to Friday, and never on holidays. Please note that deliveries are made during business hours, so we recommend using a shipping address where someone can receive the package.
There are no additional taxes or duties for sarong towels marketed in the countries within the European Union. Customers should not pay anything at the time of delivery.Shipments to the US
Shipments to the United States are also subject to import duties and taxes. Furthermore US customs require that the recipient provide the Social Security Number (Social Security) or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number (Non-US citizens Import - Assigned Number Border Protection) .Rest of the world
Shipments to destinations around the world have to pay import taxes or customs duties. These costs are borne entirely by the recipient who will have to pay the full amount to the carrier or to the competent authorities. Inability to perform customs clearance To be able to perform customs clearance the customer must provide all necessary information and/or pay the associated costs. If the package can not go through customs it will return to our warehouse. For more information, please see our Return Policy.
IMPORTANT: If you made a return and requested a change of the ordered product, the new shipment could be subject to payment of customs duties by the Customs Authorities.
- Return Policy
The cases must be returned within 30 days from delivery of the order. The cases returned mustn't been altered in any way. The cases returned must carry all original tags and must be in the original box. It is mandatory to complete the return process as described below.How to ask for a change
- Print and fill the following Return Form with your order number and the details of the items you want to return.
- Place the items to be returned along with the Return Form in a box or envelope and write our address on the outside of the package.
- Send it to us by post or courier to:
13 HARBURY ROAD,
BRISTOL BS9 4PN
Tirita reserves the right to refuse returns submitted after the deadline, or cases that are not in the same condition in which they were sent to the client.
We recommend that you send it by certified mail or by courier with acknowledgment. Tirita will not be held responsible for returns that do not arrive at their warehouse.Costs of returning the package
The cost of returning the package to our store, be made through the carrier or post office, shall be borne by the customer. The new product shipping will be made by Tirita.
Returned items will be inspected. Once satisfied that they are in perfect condition and with the internal labels, we shall pay the appropriate amount in the same manner as payment was made: if it was by credit card the same card used for payment and if it was a transfer to the same account used. Please note that your bank may take up to seven days to process the payment.
- Refunds How and when will I receive my refund?
Refunds are made in the same manner as the original payment was made. Tirita will not refund the money until it has verified the receipt and status of the case in our warehouse. Once verified the correct state of the returned product, we will proceed to a full refund of the corresponding amount within thirty (30) days from the date of receipt of the returned product.Amount of Refund
The administrative costs of reimbursement are entirely made by Tirita. By contrast the shipping of the product, either through a courier or post, are charged to the customer.Return Types
The on line store operates in the European Union. Therefore, all transactions, including those in foreign currency are exchanged to the Euro after payment by the customer. For payments made with a currency other than Euro, tirita.com returns the amount in Euros and the conversion to the foreign currency is calculated using the current exchange rate in which the refund is made. Therefore, there is a risk of the exchange rate might be different between the amount paid and actually received in refund by the customer.Refund Time
The refund will be issued as soon as our warehouse receives and checks the return. Please note that for orders paid by credit or debit card refunds may take up to 4 weeks to be visible in your bank account. This time is totally beyond our control and depends entirely on the payment gateway and the bank that issued your card.
The refund is made on behalf of Artack Ltd.
- License for website access
Tirita grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Tirita. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tirita without express written consent. You may not use any metatags or any other 'hidden text' utilizing Tirita' or its affiliates' names or trademarks without the express written consent of Tirita. Any unauthorised use terminates the permission or license granted by Tirita.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page at www.tiritacase.com as long as the link does not portray Tirita, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Tirita logo or other proprietary graphic or trademark (including those of Tirita exclusive brands) as part of the link without our express written consent.
- Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam' to cause annoyance, inconvenience or needless anxiety
- Copyright and database rights
All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Tirita or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Tirita and its affiliates and is protected by United Kingdom and international copyright and database right laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without lapel's written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilisation any substantial parts of this website, without Tirita's express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without lapel's express written consent.
- Copyright claims
Tirita wants to respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
Tirita and other marks indicated on our website are trademarks or registered trademarks of Artack Ltd. in the labels, graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Tirita. Tirita' trademarks and trade dress may not be used in connection with any product or service that is not Tirita', in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Tirita.
- Our contract
When you place an order to purchase a product from Tirita, we will send you an email confirming receipt of your order and containing the details of your order. That email will also confirm the cost of delivery which will be added to the purchase price. Your order represents an offer to us to purchase a product which is accepted by us when we despatch that product to you and is confirmed by an email we send to you confirming that we have despatched the goods. That acceptance will be complete at the time we send the despatch confirmation email to you. Any products on the same order which we have not confirmed in a despatch confirmation email to have been despatched do not form part of that contract. You can review the orders you have placed and their current status at any time by clicking 'Your Account' from the homepage at www.tiritacase.com. You are seeking to enter into a contract with tirita, when you place an order.
- Pricing and availability
At Tirita we are committed to providing our customers with great quality products. We list availability information for products sold by us on the website, beyond this we cannot be more specific about availability. We have done our upmost to display our items as accurately as possible on the site. Please be aware, variations in style, colour, size shape and look may occur. Despite our best efforts, a small number of products on our web-site may be mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of that cancellation.
Please note that despatch estimates are just that. They are not guaranteed despatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.
When ordering goods from Tirita for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Tirita, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Tiritacase.com does not sell products for purchase by children. If you are under 18, you may use tiritacase.com only with the involvement of a parent or guardian.
- Electronic communications
When you visit tiritacase.com or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.
- Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
- Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
- Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions.
- Our details
Tiritacase.com is a trading name of Artack Ltd., a limited company registered in England & Wales, Company Registration Number 09760260.
You can contact us by clicking here.
Or you can contact us by post through our office:Artack Ltd. - TiritaCase.com
Henleaze House, – 13 Harbury Road, - Henleaze | BRISTOL BS9 4PN | London